Enterprise Rent-A-Car

DO NOT use this Enterprise!! Similar to other reviews, this location has terrible customer service and a confirmation/ reservation of a vehicle does not mean that they will indeed have the vehicle. The worst part is that they will not call you to tell you that they do not have the vehicle. I showed up to pick up my reserved vehicle, only to find out that they did not have one available. After a long conversation with the flippant team member there, he confirmed that they cannot help in anyway. What terrible business practices with even worse customer service. Don’t waste your time making a reservation and messing up your summer vacations. There are much better companies to rent from!

Do not use this Enterprise! The are very shady, an unprofessional. Their associate Sam included a $17.99 per day charge on my rental that was never discussed or agreed upon. This rate was on top of the normal rental charges. I would have never agreed to this extra rate if he would have brought it up to me. He showed me his iPad, pointed at the agreed upon deposit and swiftly asked me to initial in the box. He did it quickly so I wouldn't look at the fine print showing their added rate. He must get extra commission for this. I have been fighting this charge ($371) for weeks and their regional manager, Jacob is completely unresponsive. He actually closed the file and charged me the full amount without making any contact me after I was told that he would reach out to me. Their office manager, Juan tried to help but could not do anything without going through Jacob. Don't use this location, and if have to, do not trust anything that Sam says (or doesn't say).

This was my first time renting at this location at the Enterprise branch on W. Kennedy, but you would never know it by the way Sam took care of my reservations. He treated not just me, but everyone in the Enterprise center with dignity and respect. Many customer representatives are trained to say such things, but Sam was also a man of efficiency by attending and delegating reservations so as to get everyone out the door in an expeditious manner. I rented with them for 2-weeks without a hitch, and since they were closed on Sunday, Sam redirected me to another branch where my rental could be returned without charging me for an additional day! Needless to say, I will be back on a regular basis with more reservations. Enterprise is fortunate to have you, Blessings of the Day!

DO NOT use this Enterprise!!! You will be sorry. I had reserved my rental car and got a confirmation weeks ago. I had an important trip today. 5 minutes before my pickup time (and I’m not exaggerating), I received a voicemail from this office saying that they wanted to give me a heads up that they didn’t have a vehicle for me, and they would let me know if one ever became available. What…? I had a reservation and had planned for this days in advance. What kind of horrible customer service is this? Enterprise used to be the best but it has really gone down in quality and service post-pandemic. Luckily Avis came to the rescue and helped me right. Go with them instead! Right around the corner and was such a simple process.